Privacy Policy
How Agserve Limited collects, uses and protects your personal information.
Last updated: 10 November 2026
Agserve Limited (“Agserve”, “we”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, store and disclose personal information through this website, in line with the Privacy Act 2020.
Who we are
Agserve Limited, 15 Malcolm McDowell Ave, Ashburton, Canterbury 7700, New Zealand. For any privacy question or request, email admin@agserve.nz.
What we collect
We only collect personal information you choose to give us through our website forms:
- Contact, callout, parts and winter servicing forms: your name, phone number, email address, farm or trading name, and details of the equipment, parts or work you need.
- Credit applications: the details above plus physical, postal and residential addresses, site names and addresses, milk supply number, the names of directors or owners, credit references and their contact numbers, and how you would like to receive invoices.
If you give us information about another person, such as a credit reference, please make sure they are happy for you to do so.
How we use it
- To respond to your enquiry, book a callout or provide a quote.
- To supply parts and carry out servicing and repairs.
- To assess a credit application, including contacting the credit references you provide, and to set up and manage your trade account.
- To keep records of the work we do for you.
We do not sell your information or use it for unrelated marketing.
How your information is handled
- Email delivery through Microsoft 365: when you submit a form, your details are sent by secure email to our office using Microsoft 365. Microsoft may store this information in data centres outside New Zealand, under its own security and privacy commitments.
- No storage on the website: form details are not saved in a database or kept on the website server once the email has been sent.
- Server logs: our hosting provider keeps basic technical logs (such as date, time, page requested and whether a form was sent successfully) to keep the website secure and working. These logs do not contain the details you enter into our forms.
Who we share it with
Only Agserve staff who need it to help you can see your information. We may share it with service providers who help us run our business (such as our email, IT and website hosting providers), with credit references you nominate, or where the law requires or allows it.
How long we keep it
We keep personal information only for as long as we need it for the purposes above, or as required by law, and then securely delete it.
Keeping it secure
We take reasonable steps to protect your information from loss, unauthorised access, use or disclosure. Our website uses an encrypted (HTTPS) connection, and form emails are sent server-side so that no login details are exposed in your browser.
Your rights
Under the Privacy Act 2020 you have the right to ask for a copy of the personal information we hold about you, and to ask us to correct it. To make a request, email admin@agserve.nz. We will respond as soon as practicable and within 20 working days.
If you are not satisfied with how we have handled a privacy matter, please contact us first. You can also complain to the Office of the Privacy Commissioner at privacy.org.nz.
Changes to this policy
We may update this policy from time to time. The current version will always be on this page.